Our Professional Standards

OHF is committed to providing professional and relevant services. To maintain a high standard our social workers are trained, supervised and required to be registered (or working towards registration) as Social Workers in accordance with the Social Workers Registration Act 2003.

 

A number of our Social Workers are also members of Aotearoa New Zealand Association of Social Workers.



Social Work Registration Board Competence Standards

The ANZASW Practice Standards

The ANZASW Code of Ethics

To ensure a high quality of foster care it is our policy that foster parents go through assessment, training and an accreditation programme to prepare them for the task of providing trauma-informed care for other people’s children and young people.

Find out more Foster for Us

Families and whānau who provide personal information to Open Home Foundation are assured that the information is held securely at the Service Centre to be accessed by OHF staff involved in the provision of services to that family.

OHF will make every effort to protect the confidentiality of families’ information. We would normally seek permission before disclosing information about an individual to anyone else, but may be required to disclose it to a third party e.g. Oranga Tamariki under statute or contract.

In the unlikely event of a change of service provider, information about families will be transferred to the new designated service provider or held in secure storage by Oranga Tamariki until a service provider is designated.

Individuals have a right to request access to the personal information held about them by OHF. If an individual thinks the information is inaccurate they can talk to a social worker about having it corrected.

To request personal information held by us, write to:


Open Home Foundation National Office
PO Box 31036
Lower Hutt 5040

Or email:
inforequests@ohf.org.nz

Open Home Foundation has the following complaints process:

If you are unhappy with any aspect of the service you are receiving from OHF you should first discuss this with your social worker.

If you are not happy with their response then you should contact the Practice Manager at your local service centre


If your complaint is still not resolved to your satisfaction then you can write to the:
Regional Manager Business & Relationships
Open Home Foundation
PO Box 31036
Lower Hutt 5040


or e-mail: nationaloffice@ohf.org.nz


If your complaint is still not resolved to your satisfaction then you can write to the:
Chief Executive
Open Home Foundation
PO Box 31036
Lower Hutt 5040


or e-mail: nationaloffice@ohf.org.nz


If you remain unsatisfied then you can complain to the:
Chairperson of the Board of the OHF
C/O of PO Box 31036
Lower Hutt 5040



If your complaint involves a social worker who is a member of ANZASW then you can make a complaint directly to them by writing to the:
Executive Officer
PO Box 1072
Dunedin 9054



If your complaint involves a social worker who is registered under the Social Workers Registration Act 2003 then you can make a complaint directly to the:
Social Workers Registration Board
PO Box 10 150
The Terrace
Wellington 6143